Shipping & Return Policy
Thank you for supporting our small business! Every order is made and packed with care, and many of our products are handmade specifically for you.
Shipping & Processing
Handmade & Made-to-Order Products
Because our products are handmade, please allow up to 2 weeks for processing before your order is shipped.
This processing time allows us time to make your item, carefully inspect it, package it, and get it ready for the mail.
Please note: The 2-week processing time does not include the carrier's shipping time. Once your order has shipped, delivery times will depend on the shipping carrier and destination.
Larger, custom, or multiple-item orders may require additional time. If we anticipate a significant delay, we will contact you.
Activity & Painting Kits
Activity and painting kits may also require processing time. Please allow up to 2 weeks for your order to be prepared and shipped, especially for larger or custom orders.
Shipping Delays
Once an order has been handed over to the shipping carrier, we are no longer responsible for delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Please make sure your shipping address is correct before submitting your order.
Damaged or Incorrect Orders
We want you to love your order! If your package arrives damaged or you receive an incorrect or incomplete order, please contact us within 48 hours of delivery.
Please include photos of the damaged item, packaging, and shipping label when applicable so we can help resolve the issue.
Returns & Exchanges
Because many of our products are handmade, personalized, or made to order, we generally do not accept returns or exchanges due to a change of mind.
However, if there is a problem with your order, please contact us. We will always do our best to work with you and find a fair solution.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or customized products
- Made-to-order products
- Used or opened activity kits
- Items that have been painted, assembled, altered, or damaged after delivery
- Clearance or final-sale items
Eligible Returns
Unused, non-personalized items may be eligible for return within 14 days of delivery.
Items must be unused and returned in their original condition and packaging. Customers are responsible for return shipping unless the return is due to an error on our part or a defective or damaged product.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may not be canceled once materials have been purchased or production has begun.
Local Pickup & Delivery
Local pickup and delivery may be available in the Rapid City, South Dakota area.
Delivery fees, when applicable, will be discussed and agreed upon before the order is finalized.
Our Promise
We are a small family-owned business, and every order means a lot to us. We may not have the same policies as a large retailer, but we will always do our best to communicate with you and make things right when something goes wrong.
Thank you for supporting our small business!